Instructions

The user is provided with the following help tools:

Online Help Form

Click on this link to bring up a fill-in form. Users are expected to fill in their help requests in this form. Clicking on submit automatically generates an e-mail which is forwarded to the help desk support team. A member of the support team will respond to your request within 48 hours.

E-mail Request for Help

Click on this link to send an e-mail request to the help desk support team. A member of the support team will respond to your request within 48 hours. (Please endeavour to maintain contact, concerning a specific task, with the same technical person from your initial contact. This allows for continuity.)

Interactive Online Help

This is your launch-pad to HECI's support desk as an alternative to e-mail. HECI applies the state of art Tango Interactive to provide users a tool to engage in an interactive online help session with the support desk.
The user is able to get help using Tango's Buena Vista multi-user video conferencing system. Buena Vista is H.323 compliant and it uses standard audio and video codes. Users are able to interact with the support desk in real time.

The following requirements have to be met before the user can use interactive online help:

Hardware Requirements

A 28.8 kbps modem or ethernet connection (56kbps modem recommended)

A Sound Card & Microphone

A Video Camera (not required but recommended)

Software Requirements

Netscape Navigator 4.5 or better (Navigator 4.6 recommended)
Tango Interactive Client

You can click on the underlined links or images to download the required software.

NOTE: If you do not have a video camera the support team member will be unable to see you. Having the Tango Plugin allows you to see the support team member. Voice interaction can however be carried on as long as your computer meets the other hardware requirements.

Please send comments and suggestions to ojomo@visidel.cau.edu
Last Updated: November 15^th 1999